Frequently Asked Questions (FAQ)

Why can't I login?

Use the "Forgotten Password" link to reset it. Follow the steps on the website and you'll receive an email with a link to choose a new password. 

Why didn't I receive the reset password email?

Please check your "Spam" or "Junk" email folders. If you still cannot find the email, please give us your email address and we'll have our IT guys look at it.

Why can't I watch the videos I purchased previously?

Please ensure you are logged in with your email & password. If you are logged in, please send us your email address and we'll have our IT guys look at it.

Why can't I buy the video or subscription I want?

Please contact us.

How does shipping work?

Read shipping information.

How does Martin Parsons Education work? 

Martin Parsons Education is a powerful interactive learning system. Getting started on using Martin Parsons Education is fast and easy. You can choose to “Rent” and individual look for the day, “Own It” by downloading it and adding it to your collection or “Subscribe” and get access to the entire On Demand Catalogue for 1 or 3 months. Go to Martin Parsons Education “Updo Lounge” or “Cutting Room” to find the courses you want to take and click “Take Course”.  Follow the instruction and choose which format you prefer “Rent It”, “Own It” or “Subscribe” and your preferred term. Follow the instructions to checkout. 

When can I take the courses? 

All courses are available on line and on demand 24 hours per day, 7 days a week. You can take the courses anytime and from any computer as long as you have internet connection 

How long will I have access to the courses? 

 “Rent It” courses will give you access to that specific course for up to 24 hours from time of purchase.  “Own It” is yours once you download it.  “Subscribe” will give you unlimited access to the entire On Demand Catalogue for the term chosen. Martin Parsons Education reserves the right to change the course expiration policy anytime without notice to the users.  For more information, contact us at 

Do I have to complete my course in one session?

No, you do not have to complete your course in one session. You can start, stop and finish at your convenience for the term you choose from the date of enrollment.   

Can I register from a foreign country?

Yes, all international users are welcome to registration in the online courses.  

Do I need to purchase any supplies or products to complete the courses?

It is not necessary to purchase products or supplies to take Martin Parsons Education On Demand courses.   

Do you have professional tools, books, CDs or DVDs available?

Martin Parsons Education has some exciting books, e-books, DVD's and professional tools available for purchase through the "Products" catalogue. 

Is my credit card information secure? 

We do not store your credit card information. All payments are managed by banking and finance institutions that handle the charges.